The Best Surfers Find Big Waves

The Most Important Lesson I Learned From Ryan Holmes

Notes from a Venture for Canada Talk, Jan 13, 2016


I am part of an organization called Venture for Canada which you should most definitely check out. It’s over-arching goal is to improve the Canadian Start-up Ecosystem, and as part of that, brings in recent grads, pairs them with start-ups, and helps them to become the best entrepreneurs they can be.

As part of the program, we sometimes get guest speakers.

Last night we had two particularly high-profile speakers: John Ruffolo, CEO of OMERS Ventures, and Ryan Holmes, CEO of Hootsuite.

Together, they are some of the most influential people in the start-up space in Canada, and surely make waves into the States as well.

They told us a few stories about their companies, and about their lives, and then opened up the conversation to questions.

One of the questions was regarding finding your passion, and how to know when to pursue it.

Ryan Holmes said something really insightful, and I am paraphrasing here, but it went something like this:

Building a company is a lot like surfing. You can be a professional surfer, but if there are no waves around you, you are just paddling in the water. It goes the same if you’re an amateur surfer. But if there are big waves, you can be a mediocre surfer and still ride it. The point is that being a mediocre surfer on a big wave is still better than paddling in the water professionally.

The point he is trying to make is that in business, finding a thriving and growing market is often more important than being a great business(wo)man. A world-class CEO at a crappy company may not be able to produce world-class results, but an average CEO at a rocket-ship company might turn out okay.

But the really amazing insight is what it takes to become a world-class professional surfer.

I would say it takes two things:

  • A big wave

  • Experience in riding big waves

Catching a big wave is usually a function of luck: being in the right place at the right time. But any Joe Schmoe can be in the right place at the right time.

What makes you a professional is doing it consistently. In order to become experienced at riding big waves, you need to learn how to search them out, find them, and catch them consistently. It likely takes a lot of practice, quite a bit of falling, and a whole lot of courage.

The best surfers are the ones who know when to pass on the small waves so they can be in the right position to catch the big ones. They learn to read the water, and how to properly maneuver when things get rough.

So if you want to be a world-class at anything, that’s the secret recipe: big waves, and knowing how to surf.

The next time you want to start a company, ask yourself these:

Am I catching the big wave? Is there another one coming along that I should be focusing on inside?

Am I prepared to ride this out? Or is it going to be more of a yard sale?

Do you even want to surf big waves? Or would you prefer the manageable ones?

Often in tech, particularly with start-ups, people get lucky and happen on good fortune - they catch a big wave and are mediocre surfers - but more often even, people are amazing surfers and there are no waves to be found.

Want to be a world-class company?

Well then you’d best learn to surf.

Hat tip: Ryan Holmes.

Why I Love Thrift Stores

June 16, 2014


I love going into thrift shops.

You can find some of the most amazing things there!

Books, cutlery, clothes and decor — there really isn’t anything you can’t find in a thrift store.

For a tenth the price of anywhere else, there really is gold to be found in these hills. Some of the best things you have to dig for, and sometimes they aren’t even there when you need them to be.

But if you go into the shop with open arms, sometimes you find exactly the kind of thing you need.

I went with my amazing girlfriend to 50 Kent — the MCC thrift store in Kitchener that is known in the area for having some pretty great stuff. MCC in itself is an amazing organization, and I would strongly recommend everyone give them a look when they have the chance.

But I went in with the right mindset: I don’t actually need anything.

I have been making a promise to myself this holiday season not simply to look for things to buy because it is that time of year, but rather to find the things people would actually want to pay for themselves.

In a material, commercially-driven world, I strongly think we need to change from acquiring MORE stuff, to acquiring THE RIGHT stuff.

Focus on quality over quantity.

And the beauty of quality, is that it is really subjective.

Why should quality mean expensive? Is Gucci any better quality than hand-sewn? Would you rather have a $5000 Chanel, gold leaf scarf, or one lovingly knit by your own grandmother?

I would much rather the second one.

Buy good stuff is nice, but the best stuff you can’t buy.

The best stuff, as Tom Kelley, cofounder of IDEO says in the documentary Objectified (which I have personally watched probably 15 times), the best things are those that get better with time.

What is something that you own that gets better with time?

My computer doesn’t get better with time. In fact it gets much worse.

My bed surely doesn’t get better with time. My back is killing me.

My toothbrush, my shoes, even that expensive suit I bought doesn’t get better with time.

But my notepad does. Every time I use it, I semi-permanently ingrain the time and place and thoughts of a day-gone-by into my external memory source. That, and every time it crinkles a little more, it becomes used, tattered, and uniquely my own. No other notebook in the world will get used or damaged or bent the way mine does. And that’s pretty neat!

The desk I am currently writing on gets better with time. In fact, it isn’t even my desk! My roommate and I were walking home late one night and spotted it out on a curb, and I liked it so much, I carried it to our house and have had it ever since.

We may have been a little bit inebriated when this happened, but it is excellent nonetheless.

The desk is tattered and scratched and beaten up and cracked, but it is mine. It has a million stories engraved into its face, and continues to age gracefully. One day I might just pitch it, or cut it up and make something uniquely new with it, but until then, I am happy with it. It is big and beautiful and does everything I need a desk to do.

The frying pan I own is one of my favourite gifts like this. Every time I make an egg in this particular pan, which I use almost exclusively for making eggs, I feel a slightly closer connection to the pan. Is that weird? Probably.

But this pan is as much growing and changing as I am. In my own kitchen, I want the kind of equipment I trust to do the job I need them to do. I want a knife that fits my hand and is uniquely mine (like the chef’s knife I currently use and is chipped just where I want it to be) and I want pans that heat the way I know they will.

They aren’t perfect by any stretch, but they are mine. And that’s good enough for me.

But one of the most important pieces of my kitchen is my cookbook collection.

Yes, you read that right, it’s a collection.

And the beautiful thing about this collection, is nearly all of these books are bought second-hand.

Why buy a new cookbook? Is it to say that the food someone conceived 5 years ago will be less delicious than the food you can find in a bookstore cookbook today? Unlikely.

I don’t care much for trendy cuisine anyways. Mostly because I am not nearly the chef that food demands.

But when it comes to making delicious food, there are books I trust.

And all of them are second-hand.

They aren’t cheap or tattered though.

I have a Jamie Oliver cookbook called COOK which I bought for $4.

Wait, hold-up.

$4!?

$4!!!!!??????? FOUR DOLLARS!????

Yup. Four bucks.

It is a $50 cookbook which I bought from 50 Kent for $4. And it is a thing of beauty.

Not only is it Jamie Oliver, who is personally a hero of mine, but it is previously used loved, and left in that twilight zone between perfectly cared for and loved fully. You can tell someone has flipped through these pages, but was careful not to rip them.

This is the best condition you can find a cookbook in.

Other than having bits of food splattered in it. That’s my favourite.

But when I think of thrift stores, I think of the stories behind these things.

Did people intentionally throw these out? Did they not have a use for them anymore? Or were they just trying to pass along all the joy and love these things brought to them previously?

I like to think the second one.

So this holiday season, I encourage you to pass on the love. Take something you own that you care about, and donate it to a thrift store. Let someone else get the joys of using it, loving it, and becoming one with it, just as you have.

The holidays are a time of giving. And that doesn’t mean doing something new. It means doing something thoughtful.

So skip the mall. Pass up on the gift cards. Give something pre-loved, re-loved, and to-be-loved, because that is the greatest gift of all.

There is a cookbook next to me called Muffin Mania, bought for $2, that has message in the front:

Dear Mum,

Welcome home
Happy Thanksgiving

Love Barb

October 1982

Thank you Barb, thank you Barb’s Mum, for this beautiful gift. I promise to love it the way I know the both of you did.

And adequately stuff my face with baked goods for the holidays.

Merry Christmas everyone.

The Importance of Being Earning: Thoughts on the Unpaid Internship Model

The unpaid internship model has been a controversial topic in the past few years, and as a student at the largest cooperative university in the world — just north of 20,000 coop students apparently — I felt as though I should weigh in on the topic.

In my mind, there are many reasons out there why someone would take an unpaid internship. If you can’t find a paid internship, and you need the experience to stay competitive with the growing experience market, then that seems like a good justification for doing so. At the University of Waterloo, students often struggle to find their first coop job. This often due to a lack of experience, a small number of available openings for first year students, and a genuine lack of need for (relatively) under-skilled employees. But if one student gets a coop job in their first term, and no one else does, economics tells us that they have a competitive advantage.

If one student gets a job, the rest must as well to stay competitive.

And herein lies the predicament.

If I get an internship, paid, full employee benefits, whatever — and you also get an internship, unpaid, no benefits, nadda — then by our credentials, on paper, we are probably comparable. But there are some serious discrepancies here.

The three reasons a company won’t want to pay their interns, from a business perspective:

  1. They cannot afford to pay another employee, especially a student.

  2. They do not value the work that the student will be doing high enough to pay them at all.

  3. They do not want to commit to the requirements of legally having an employee, especially an untrained student.

There is some hidden meaning under each of these.

Number 1: if a company is not able to pay an employee, do you really want to work for that company? The primary focus and purpose of a company, despite what anyone tells you, is to make money. If a company makes money, they can pay employees, who in turn work for the company in exchange for money. This is how the cycle works. If a company is not making money, it is not a successful company. Period. This excludes not-for-profits and charity organizations, for which I think this definition still applies, but there is more room for exceptions.

From the business standpoint, getting free work is another way for SOME people at the company to make money without giving the intern their share. If the company cannot pay you because they do not have the money to do so, then having another employee does NOT help that. If the intern coming in is the magical trigger that turns things around and causes the company to be profitable again, then the company is lying to itself. Not only do they have unpaid employees, but now they admit to making profit as a company and NOT sharing it with all of the workers.

I’m not saying that a company must share everything evenly, or even in some distributed manner, with all its employees. If you own the company and want to take a 50% share, then heck, you can do that — so long as you can still pay your employees with the other part.

Before you work at an unpaid internship, ask anyone if they feel like hiring 5 people and only paying 4 of them seems fair. There are lots of ways companies justify this, but then again, fairness really isn’t fair anymore, is it?

Number 2: If a company refuses to pay an intern for their work, there is a good chance that the work the intern is completing is not deemed as valuable enough as to be worth adequate payment.

Hiring someone to do your bitch work is never a good thing. I won’t get into why I think this is ethically, professionally, and morally wrong, but I am going to hope that you can guess I don’t like it. But more so, if, as an intern, someone is willing to hire you but not pay you for your work, there is a good chance it is because you are filing papers, photocopying something, or drafting documents that take a lot of time but little effort. Ask yourself: could a 10th-grade student do this? Could a 9th-grade student? Could someone with no education whatsoever do this?

That isn’t to say that any job is above you, but it is to say that the point of an internship is to gain valuable experience towards a certain career or field. Doctors have to do years of residence — essentially, a very long internship — before they are certified as doctors. This is invaluable experience, and really breaks them into the position of being a medical professional. This is where doctors take the academic training and combine it with real-world scenarios. If I had the choice, I would take a doctor with real-world training over academic training in almost any situation.

However, this is to say that if your goals are to be an engineer, or a designer, or a scientist, or a health profession, or whatever you dream to be, if your internship isn’t going to pay you, do you think they are going to fully embrace you as an employee and trust you with responsibility? Probably not. Do you think you are going to get challenging projects and mission critical assignments? Nope, definitely not.

Number 3: This is where things get gruesome.

One doesn’t have to go very far down the internet rabbit hole to find examples of interns being taken advantage of.

Try thisthisthisthis or this.

Some choice quotes in here:

Young German worked until 6am for three consecutive days before collapse at home in east London

Adam’s death marks the third death of a student engaged in work-integrated learning in the last 10 months in Ontario

Currently, students engaged in unpaid work-integrated learning programs are not covered under the Occupational Health and Safety Act (OHSA) or the Employment Standards Act, 2000 (ESA)

So there you go.

It breaks my heart to see things like this. Youth inexplicably manipulated in order to achieve further profit. Disgusting.

But the technical details are perhaps more terrifying.

In Ontario, where I live and study, you are only recognized as an employee under the Occupational Health and Safety Act or the Employment Standards Act, 2000, if you are paid, or under certain conditions, most often of which are not covered with unpaid internships.

This means that an employer does not legally have to follow health and safety guidelines unless they are paying you.

So not only are you working for free, but you are also putting your life at risk.

And with the number of students who have been killed in the workplace rising every year, there is no reason for anyone to put themselves at that kind of risk. You’re better to be without an internship experience, than to have that experience be your last.

I must admit that my school, the University of Waterloo, has released a statement, found here, about unpaid internships. To summarize, they are approved on a case-by-case basis, and are usually in volunteer, not-for-profit, charity, or humanitarian sectors, only because they ACTUALLY do not have the money to pay people. And they need the help. And I think that is wrong, but that’s another discussion all together.

So I’m going to make a short list of internships I feel are acceptable to work in unpaid:

  1. Charitable organizations for whom paying you would result in not being able to carry out their mission to a significant extent. For example, the American Cancer Society doesn’t count — they have LOTS of money — but The Working Center in Kitchener, ON might.

  2. Not-for-profits where the ability of the organization to provide aid is dependent on both their current income and having additional staff. This would justify not paying people, because otherwise, the entire project fails.

  3. Some (not all) international internships where transportation, room and board, food, and some external expenses are covered in exchange for work. This is the same as them paying you and you paying your bills.

  4. Start-up work where payment is in the form of equity. This is another form of payment.

  5. Small academic projects for companies, such as sponsored Master’s work or research in a particular area. If a research wishes to develop a topic for a specific segment of research, and requires company

And that’s about it.

So now that I have quite extensively laid this out, maybe the better question is: why do we have unpaid internships at all?

Competition. Lowering employment rates for students. Increasing constraints on companies forcing tighter margins.

Lots of reasons.

But I think the real problem breaks down to 3 subgroups of people:

  1. Employers

  2. Students

  3. Mediators

Employers must take responsibility for this trend as they are the ones doing the hiring. If you can’t afford to pay a student what they are worth, then don’t hire a student. Plain and simple. If your business cannot operate without them being there to supplement your workload, then you run a crappy business. End of discussion.

Employers, inevitably, are responsible for the safety and well-being of all their employees. Part of that “well-being” clause means being able to pay them. And care for their mental, emotional, physical and spiritual health. If we know anything from the Social Determinants of Health (more on that later), it is that having enough money to pay for the basic amenities drastically improves people’s health. And as an employer, I feel that is their responsibility when it comes to their employees.

More importantly, perhaps, is that legally we have minimum wage restrictions for this very reason, and in many parts of the world, unpaid internships are illegal.

Students must also take responsibility for this trend as they are the ones agreeing to work. If one student agrees to an unpaid internship, then it becomes acceptable. We, as student, as employees, as human beings in a first-world country (or otherwise), should set a precedence and agree that this is not acceptable. France has banned unpaid internships. The UK views it as illegal. Why should it be different here?

As a student, you have rights, and one of them is refusing unsafe work. Not being paid often means not being covered by any health and safety body, and that falls within the range of unsafe work, which you are legally allowed to refuse. If an employer offers to pay you less than minimum wage, that is also illegal (under most situations). Reporting these to proper authorities is performing due dilligence and ensuring that everyone has a safe internship experience.

Most importantly, as students, we must hold ourselves to a higher standard. Higher education should mean higher expectations, and higher expectations should mean higher responsibilities, and subsequently higher wages. That isn’t to say we should be nit-picky on how much we get paid, but we should drawn the line at being paid. After that, you’re on your own — but there are standards set for a very good reason.

Lastly, the mediators are also responsible. Mediators are the group of people or organizations that act between employers and employees, between companies and interns. If you get your internship through a university program, they are the mediators. By being a student in that program, you are putting your trust in the mediator to find, criticize, evaluate, and (hopefully) secure employment with a company. Mediators can be job search organizations, online groups, universities, specific programs, or something entirely different. Mediators must act as a buffer for those who can’t speak for themselves. Often, students have the last say in whether or not they will take a job. However, sometimes, they don’t.

At Waterloo if you get matched with a job and then don’t take it, it is viewed as an academic offense, comparable to cheating or stealing from a fellow student. For those students aiming higher than simply achieving a degree (by the very nature of being in a coop program I think this is safe to say this counts as all of them), this can be devastating. Failing a work term, getting an academic offense, or being forced into a job that you hate, is a difficult decision for any student. A wrong choice could ruin your academic, and in all likelihood, professional career. That is, indeed, a tough choice to make.

It is up to the mediators to do exactly that: mediate. As students, when we enroll in a program that involves a mediator like a university, we give them the power to represent our voices. That individual power, multiplied by a lot of students, equals significant leverage. Leverage to enforce policies facing employers, as well as policies facing students. The mediator has the power to ensure that employers and students do not take advantage of one another. If an employer hires a student and drops out of the search for an intern as they feel they have secured a capable candidate, and then the intern decides they do not want the job, that is a problem. If an employer hires a student and does not pay them adequately, or forces them to do work that is below their skill level, that is a problem.

This is where mediators are important. They create and enforce the rules to keep both sides honest. They are the referees. They are the ones responsible for overall well-being of both sides, and they have a large responsibility.

If either side does not like the way the mediators are mediating, it is ultimately their choice to leave, but as part of backing a mediator involves playing by their rules.

But it is up to us (us being all three groups) to ensure their rules are well-placed.

So the three pieces of action to take away from this:

  1. As a student, don’t support unpaid internships. Whether it is for you, your friends, your enemies, or someone you don’t even know, unpaid internships hurts everyone. It goes against the reason we have minimum wages, and only truly benefits employers, particularly those who do not deserve to be benefited. Exceptions are listed above, otherwise, get paid for what you do. It’s that simple.
    Refuse unpaid work. That is your right. It is unfair, unjust, likely illegal, and most importantly, unsafe.
    Please protect yourself.

  2. As an employer, don’t request unpaid internships. Everyone benefits from being paid, and if you can’t afford to hire a student for a decent wage, then don’t hire a student. Plain and simple. Students are people too, and in most cases, you were a student once too. Remember how hard it is? Don’t make it any more difficult. Be fair, and pay people what they are worth. I’m certain they will reward you for it.

  3. As a mediator, use your power to enforce the rules that benefit both sides. Studies show that when people are paid properly, they are happier, healthier, and better workers. Ensuring students get paid, employers reap the proper benefits of interns, and everyone wins, is truly your job. Take responsibility with this, as you have an important position, and are empowered by both sides. Be kind, but be firm. Take care in what you do.

Overall, the internship system has been around for thousands of years, tracing back to ancient labours and Medieval apprenticeships, and is as relevant today as it was then. It is one of the best ways to gain experience in the “real world”, and is something I swear by.

But we must be careful that, like all great things, it is not abused.