I have a mental model on how to solve sticky problems that boils down to this hierarchy: start with the process, then lean on relationships, and then trust individuals to use their brains. Processes help to build frameworks and mental models for repeated problems to be solved in standardized ways. The value of building a process is often to improve repeatability and/or speed, while removing the “human element” from the problem. Things like Agile, Weekly Meetings, Product Requirements Documents, and Meeting Agendas are processes that outline ways of solving repeated problems regardless of who is involved. In areas where these fail, we need to lean on relationships. See my note below, but in many cases, we can overcome gaps in process by having strong relationships with our counterparts. Lastly, if both process and relationships fail, we trust each other to make thoughtful decisions on our own in our areas of expertise, giving each other the benefit of the doubt.